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When are credits consumed?

Below is an overview of when a credit is consumed in Firmable.

Situations where you will consume credits

  1. Showing a mobile number: When requesting Show number to view a mobile number, one credit is consumed. You're only charged if a number is found, and it's free if your organisation has already paid for that record. This can be requested within the Firmable platform: 
    The Show number link in a profile's Contact details with a tooltip reading Uses 1 credit
    Also in the browser extension: The Firmable browser extension panel on a LinkedIn profile with the Contact details section highlighted

    Download our browser extension for Chrome or Edge.

  2. Downloading a record or pushing a record to your CRM for the first time: The first time you download or push a record, it will use one credit. After that, downloading, pushing or enriching that record is free for everyone in your organisation, and a Download Centre Refresh only uses credits for records never paid for. We regularly update company records with new data, so if you download the same company record again, even if the data has been updated, it will not use any additional credits. Read more about how to download and access data.
    The Export as XLSX dialog with the note that each export uses 1 credit per record highlighted

  3. Revealing requested contact information: If you need a mobile number or work email that isn't available on our platform, you can request it for free. When we find it, you'll get a notification in the Data requests tab of the notifications bell. Revealing a found mobile number uses one credit (free if your organisation has already paid for that record). Found work emails are free to view in the web app. Learn more about how to request info.
    Requested work email highlighted

  4. When enriching a record in your CRM: You will also consume one credit when enriching a record in your CRM, unless your organisation has already paid for it, for example by pushing or downloading it (see Downloading a record or pushing a record to your CRM above), in which case you won’t consume another credit. Enriching a record will only use one credit per contact or company, regardless of how many fields are enriched. And if you have previously enriched the record, you can re-enrich it without using additional credits.
    This applies when using the HubSpot Enrichment app (learn more about how to use the HubSpot Enrichment app) or when pushing a record that already exists in your CRM from Firmable.

    Enrich contact record pop-up in HubSpot showing that no credits will be used to re-enrich the record
    See how to manage and add more credits.
  5. Revealing a work email through MCP or the API: This uses one credit per person, unless your organisation has already paid for that record. Showing a work email in the web app, mobile app or browser extension is free.
  6. Checking DNC status: Using Check DNC on a mobile number uses one credit.
  7. CRM agent enrichment and signal agent CRM actions: These use one credit per new record. Re-enriching a record, or acting on a record your organisation has already paid for, doesn't use another credit.