Below is an overview of how to manage your credits, how credit rollover works, and how to add more credits if needed.
How to manage your credits
- Once logged in, go to Manage account and click on Credits.
- On the Credits page, you can see:
- Subscription credits: These are the credits included in your subscription. Subscription credits are replenished every month.
- Allocated this month: These are the credits included in your subscription for the current month. Subscription credits are replenished every month.
- Used this month: Your total credits used for this month.
- Total remaining: Your current subscription credits plus any unused credits rolled over from your previous term.
- Credits roll over: Any unused subscription credits from the previous term are rolled over when you renew on the same plan, or upgrade to a higher plan.
- Subscription credits: These are the credits included in your subscription. Subscription credits are replenished every month.
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- Add-on credits: Add-on credits are bundles of credits that you can purchase in addition to your subscription. Add-on credits do not expire, so you can use them whenever you need them as long as your subscription is active. Add-on credits are always used after your subscription credits have been fully consumed.
- Add-on credits: Add-on credits are bundles of credits that you can purchase in addition to your subscription. Add-on credits do not expire, so you can use them whenever you need them as long as your subscription is active. Add-on credits are always used after your subscription credits have been fully consumed.
How does credit rollover work?
Any unused subscription credits from the previous term are rolled over when you renew on the same plan, or upgrade to a higher plan. Your remaining credits show under Total remaining.
How to add more credits
- Click on Add credit to start the process of adding add-on credits.
- You will get a pop-up box where you can add credits. You will see the cost per credit and the total price for the number of credits you're buying. Click Confirm and pay to proceed (you will enter your credit card and make payment on the next screen).
- Choose your payment method and click on the Pay button.
- After the payment is processed, you'll get a confirmation message on the screen, and your credit balance will reflect the new credits.
- To see when a credit is used, see this guide.
We hope this article has helped you understand how credits work.If you have any other questions, don't hesitate to contact us at support@firmable.com.