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How to manage your credits

Learn how to manage your credits to ensure you make the most of Firmable. 

Below is an overview of how to manage your credits, how credit rollover works, and how to add more credits if needed.

Prerequisites

  • To add credits, you have the Admin role on Firmable.

How to manage your credits

  • Click your profile picture (top right) and select Manage account, then select Credits in the Account settings sidebar. 
    Manage account in the dropdown and another around Credits in the sidebar highlighted
  • On the Credits page, you can see:
    • Subscription credits: These are the credits included in your subscription. Subscription credits are replenished every month.
      The Credits page showing the Subscription credits and Add-on credits cards
      • Credits allocated: These are the credits included in your subscription for the current month.
      • Credit used: Your total credits used for this month.
      • Credits remaining: Your current subscription credits plus any unused credits rolled over from your previous term.
      • Credit roll over: Any unused subscription credits from the previous term are rolled over when you renew on the same plan or upgrade to a higher plan, on both monthly and annual plans. 
    • Add-on credits: Add-on credits are bundles of credits that you can purchase in addition to your subscription. Add-on credits do not expire, so you can use them whenever you need them as long as your subscription is active. Add-on credits are always used after your subscription credits have been fully consumed.
      The Add-on credits card showing credits used, credits remaining, validity and the Add credit button

How does credit rollover work?

Any unused subscription credits from the previous term are rolled over when you renew on the same plan or upgrade to a higher plan, on both monthly and annual plans. Your remaining credits show under Credits remaining.
The Subscription credits card with Credits remaining highlighted

How to add more credits

  • Click on Add credit to start the process of adding add-on credits.
    The Add-on credits card with the Add credit button highlighted
  • You will get a pop-up box where you can add credits. You will see the cost per credit and the total price for the number of credits you're buying. Click Confirm and pay to proceed (you will enter your credit card and make payment on the next screen). 

    The Add credits dialog with the credit amount, total price and Confirm and pay highlighted
  • Choose your payment method and click on the Pay button.
    Stripe Checkout for a 100 credit block purchase with the card form and Pay button highlighted
  • After the payment is processed, you'll get a confirmation message on the screen, and your credit balance will reflect the new credits.
  • To see when a credit is used, read When are credits consumed.