While we'd be sorry to see you go, we understand that circumstances may change, and you might need to cancel your Firmable trial or account. Below is a step-by-step guide to help you through the process.
If you're on a trial, you can cancel at any time within the 14 days and you won't be charged. The trial doesn't need a credit card, so it won't roll over to a paid subscription on its own. If your trial ends without a payment method, your subscription is paused, not cancelled, and your lists, searches and saved work are kept.
If you’re on a monthly or annual paid subscription, you can cancel your subscription at any time.
You'll continue to have access to the platform for the remainder of your subscription term (e.g. if you cancel in your eleventh month of an annual subscription, you'll still have access until the end of your twelve-month period, as measured from your original subscription date).
Prerequisites
- You have the Admin role on Firmable.
How to cancel
- Log in to your Firmable account and click on your profile image in the top right corner, then click Manage account.
- Click on Subscriptions. You'll see details of your current subscription plan summarised. Click the arrow next to Change plan.
- Click on Cancel subscription.
- A more detailed view of your current plan will be shown. Here you can change or Add payment method, Update (billing) information, and access all invoice history.
- To cancel, click Cancel subscription in the top right corner.
- Tell us why you're leaving by choosing a reason and adding any other feedback, then click Continue to cancellation. Your feedback helps us improve Firmable.
- Check the date your access ends, then click Cancel subscription to confirm. You keep access until the end of your billing period.
