Firmable Webhook FAQ's (beta)
Find answers to the most common questions about Firmable's Webhooks feature, covering endpoints, security, credits, and delivery.
How many endpoints can I create?
There is no hard limit on the number of endpoints. Add as many as needed to support your various integrations and workflows.
Can I send the same profile to multiple endpoints?
Yes. When a profile is pushed, the data is sent to all active endpoints subscribed to the relevant event type. Only 1 credit is charged regardless of how many endpoints receive the data.
Is my webhook data secure?
Yes. All webhook data is sent over HTTPS. Each endpoint has a unique signing secret that can be used to verify the authenticity of incoming messages. Firmable recommends always validating the signature before processing webhook data.
What happens if my endpoint is down?
Firmable automatically retries failed deliveries using an exponential backoff schedule. Messages are retried multiple times over several hours. Failed messages can also be manually resent from the Webhooks Portal.
Can I disable an endpoint without deleting it?
Yes. An endpoint can be disabled from its detail page. Disabled endpoints will not receive any messages until re-enabled. This is useful for temporarily pausing a workflow.
Do I get charged if a webhook delivery fails?
Credits are charged when the profile push is initiated, regardless of delivery outcome. If delivery fails, the system will retry automatically at no additional cost.
Can I filter which events an endpoint receives?
Yes. When creating or editing an endpoint, specific event types can be selected to subscribe to. By default, new endpoints listen to all events.
How quickly are webhooks delivered?
Webhooks are typically delivered within seconds of pushing a profile. The exact timestamp and delivery status can be viewed in the Webhooks Portal.
I need the Webhooks feature enabled for my account. Who do I contact?
Reach out to your Firmable account manager or contact Firmable support. The team can enable the Webhooks feature for your organisation.
Can I view the actual payload that was sent?
Yes. In the Webhooks Portal, click on any message attempt to see the full payload that was delivered, including the response from your endpoint.
We hope this article has answered your questions about Webhooks. If you have any other questions, don't hesitate to contact us at support@firmable.com.